All JUCE internet plans are unlimited. Watch online videos and stream TV shows without worrying about data caps or overage fees. We do not track monthly data usage of our users.
We don't throttle internet connections. We deliver you a connection to our core network and keep our hands off.
JUCE at its core, is about delivering users untampered internet and protecting your privacy while you access internet. Our core values will never change.
The recurring monthly fee for Juce internet service is just the plan's monthly fee plus applicable taxes (GST and PST). There are no other recurring hidden fees or charges.
There are some one-time non-recurring setup fees to get your Juce internet service started, and these include:
*Installation fee is reduced to $22 for customers switching from Shaw to Juce. This is because technician visit is not necessary if customer is switching from Shaw to Juce at the same address. Customer can self-install service by plugging in the modem. For new customers not switching from Shaw to Juce, we require payment of $79 installation fee at sign up. However, after receiving the order we will still check to see if the line to customer's address is still active. If we determine that the line to customer's address is still active and customer is eligible for self-installation, we will issue credit of $57 to the customer who paid the $79 installation fee at sign up. Please note that unless a customer is switching from Shaw to Juce at the same service address, eligibility for self-installation and reduced fee credit is determined at the sole judgement of Juce.
The entire process between signing up online to service activation is normally completed within 4-10 business days. Once you signed up online, your order will go through 2 or 3 stages as explained below:
Stage 1: 0-1 business days after sign up
You will receive a confirmation email immediately after you submit your order online confirming that we have received your order and started processing it.
You will receive a Modem Shipping Confirmation email usually same day or next day after you place order online. This email contains a tracking number that you can use to track your modem shipment.
Stage 2: 2-4 business days after sign up
You will receive a confirmation email after processing of your order is completed. This email contains all the information you need to get your Juce service started.
If you are switching from Shaw to Juce at the same service address, this confirmation email will advise you that your Juce modem has been activated and is ready for use. You may plug in your Juce modem and start using your new Juce internet service. The order process is completed and there is no stage 3.
If you are not switching from Shaw to Juce and paid the $79 installation fee at sign up however we deteremined that the line to your address is still active, you will receive a confirmation email that you are eligible for self-installation and will receive a $57 credit. This email will also confirm that your modem has been activated and is ready for use. You may plug in your Juce modem and start using your new Juce internet service. The order process is completed and there is no stage 3.
If you are not switching from Shaw to Juce and paid the $79 installation fee at sign up and we also determined that the line at your address is not active/connected, you will receive a confirmation email with installation appointment information including date and time window that the technician will be coming to connect the line for you.
Stage 3: 5-10 business days after sign up
During the installation appointment, a Shaw technician will arrive to activate the line for you. After line activation, the Shaw technician will check the signal level at the cable outlet of your choice to make sure that the signal levels are within normal range. The Shaw technician can also crimp a length of coaxial cable for you to connect your Juce modem. Once line is activated, you can plug in your Juce modem and start using your Juce internet service.
We accept Visa, Mastercard, and American Express credit cards. We also accept Visa Debit card and prepaid Visa/Mastercards.
Customers can update and change the payment method information online through My Account or by contacting customer service. Monthly service fee is charged automatically to customer's active payment method associated with the Juce account.
Our goal is to provide unlimited internet service to our customers so they won't need to worry about watching a usage meter or overage fees. Our unlimited service is intended for normal residential and small business users. It is provided under our fair usage policy to keep our network fast and robust at all times and ensure fair access to the network for all users.
More specifically, if, in our sole judgment, a customer's bandwidth usage is inconsistent with that of normal users and disproportionally contributing to network congestion, we may terminate service to such customer. We don't take these actions lightly, and will only terminate service to users in extreme cases.
We encourage customers to schedule non-urgent large file download to off-peak periods (outside of 6PM-2AM) if possible.
There are many WiFi standards in use today. Newer standards and technologies generally support higher throughput.
Below is a list of various 802.11 WiFi standards and their corresponding theoretical maximum speed.
Actual WiFi speeds can differ significantly from above theoretical maximum speeds due to distance from Wifi router, interference, and effect of sharing bandwidth between users on the same WiFi network.
Below is a list of actual real-life average speed users can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous devices sharing the bandwidth:
Juce operates its own network and maintains redundant connectivity to other networks and the internet.
We rely on the transmission facillities of our incumbent cable carrier partner for connectivity between end-user's premise and our network. Once end-user's traffic arrives at Juce's network gateway, it is routed through Juce's network to the internet.
DOCSIS 3.0 modems support higher maximum speed through utilization of channel-bonding. Each channel supports about 20-25Mbps of downstream throughput. For example, Thompson DCM475 modem uses 8 downstream channel bonding, so in theory it can support speed upto about 160Mbps.
DOCSIS 2.0 modems do not use channel-bonding. Instead they only use a single channel. For this reason, the maximum speed of DOCSIS 2.0 modem is limited to about 25Mbps.
Cable modem learns the MAC address of the first device that is connected to it after the modem is powered on. If you connect a new router to the modem while the modem is already powered on and had a prevous device (e.g. router) connected to it, the cable modem will detect a change in MAC address and will not recognize the new router.
If you need to connect a new router to the modem, please connect the new router to the modem while the modem is powered off, and power on the modem after the new router is connected to the modem. This will allow the modem to go through the MAC learning process again and recognize the new router.
Yes, we support the modems on the list below. If you own a modem on this list, we can activate it as long as it is not locked to another provider. In most cases, if you are not using the modem with another provider, it is not locked and is available for activation with another provider.
Maximum speed supported by DOCSIS 2.0 modems is 25Mbps. For speed above 25Mbps, DOCSIS 3.0 modem is required.
Below is the current list of approved modems.
There is no contract with Juce internet services and customers can choose to cancel their services at anytime.
It is very easy to cancel your Juce internet service. Simply contact us (by phone or email) with your account details and let us know the date you want your service disconnected and that is it! You will receive a prorated refund for the unused portion of the monthly fee.
Please note that setup fees such as installation, activation fee, modem fees are not refundable.
7 days a week.
Victoria (250) 508 2219
Vancouver (778) 819 1168
Mon-Fri 9am to 5pm
#320-620 View Street, Victoria, BC