All JUCE internet plans are unlimited. Watch online videos and stream TV shows without worrying about data caps or overage fees. We do not track monthly data usage of our users.
We don't throttle internet connections. We deliver you a connection to our core network and keep our hands off.
JUCE at its core, is about delivering users untampered internet and protecting your privacy while you access internet. Our core values will never change.
If you have existing cable internet service (not ADSL or telephone line) from another provider, you can transfer to Juce without technician visit or installation. The modem we ship you will be activated on your Juce start date and you simply plug it into an active outlet yourself. We charge you $22 transfer fee instead of the $79 installation fee.
Installation fee and technician visit are required for customers without existing cable internet service. Move/change of service address also incurs the $59 installation fee. For customers on grandfathered plans, move/address change will remove grandfathered status on their account.
You should sign up with Juce first and cancel your existing cable internet service after your Juce service is working. Your existing cable internet from the other provider need to remain active on your Juce start date. If your cable line is not active on your Juce start date, you will not be eligible for transfer and will require installation and technician visit. We cannot cancel your internet from the previous provider and you will need to contact that provider yourself to cancel their service after your Juce internet is up and working.
Technician visit is not required for transfers. The modem will be activated on Juce start date. You can then plug it into an active cable outlet yourself. We ship by Canada Post Expedited Parcel. Typically customers receive modems in 1-2 business days.
We only accept credit cards (Visa, Mastercard or American Express) or debit cards with Visa/Mastercard logo. The monthly fee will be charged to the active credit card on customer account each month on the same date. Customers can change the active card by accessing Juce account online.
Juce is a prepaid service. We require prepayment of two months service fee. We charge for 1st month's service when order is processed and on 1st day of service, customers are charged 2nd month's service.
Customers can cancel Juce anytime and we will happily refund remaining period. We made Juce a prepaid service to have a simple billing process so our small team focus on building better product rather than chasing customers for payments.
Juce does not use credit checks on our customers. We are also fundamentally against use of collection agency.
Our goal is to provide unlimited internet service to our customers so they won't need to worry about watching a usage meter or overage fees. Our unlimited service is intended for normal residential and small business users. It is provided under our fair usage policy to keep our network fast and robust at all times and ensure fair access to the network for all users.
More specifically, if, in our sole judgment, a customer's bandwidth usage is inconsistent with that of normal users and disproportionally contributing to network congestion, we may terminate service to such customer. We don't take these actions lightly, and will only terminate service to users in extreme cases.
We encourage customers to schedule heavy downloading to non-peak periods (outside of 5PM-midnight) whenever possible.
Juce is a prepaid service. We require prepayment of two months service fee. We charge for 1st month's service when an order is processed and on the 1st day of service, customers are charged 2nd month's service.
Customers can cancel Juce anytime and we will happily refund remaining period. We made Juce a prepaid service to have a simple billing process so our small team can focus on building better product rather than chasing customers for payments.
Juce does not use credit checks to our customers. We are also fundamentally against the use of collection agency.
DOCSIS 3.0 is better, but for speeds up to 20Mbps, DOCSIS 2.0 will also work well. DOCSIS 3.0 modem is required for 30Mbps plan. For Internet 5, there is no performance difference between 2.0 and 3.0 modems.
DOCSIS 2.0 uses a single channel while DOCSIS 3.0 uses multiple channels bonded together (4 to 8 bonded). Each 6MHz channel supports 38Mbps of maximum transfer rate. So because 2.0 uses one channel, its maximum download speed is limited to 38Mbps. If there is congestion in your area, your speed should be better with a 3.0 modem because it uses multiple channels. Performance should be identical if there is no congestion in your area.
Cable modem remembers the MAC address of the first device you connect to it after the modem is initially powered on. If you switch and connect another device to cable modem while cable modem is powered on, the cable modem will detect a change in MAC address and block connection.
Powering off/on the modem before you switch device connecting directly (via ethernet cable) to the modem will clear the modem memory of MAC address. This will allow the device access to connectivity through the modem. Therefore, customers should power off/on modem each time they need to change device connecting directly (via ethernet cable) to the modem.
If your modem is on the approved modem list and not being used with Shaw, you can use it with Juce. After you place the order online, please email firstname.lastname@example.org with your modem's model, HFC mac address, customer serial number and/or clear picture showing this information (recommended). Please note it is very important that we get this information correctly otherwise we will have a problem activating your modem.
You may use either DOCSIS 2.0 or DOCSIS 3.0 modem for speeds up to 20Mbps. Internet 30 requires DOCSIS 3.0 modem.
Here is the currently approved modem list.
*Motorola SB6120 is an older 4x4 DOCSIS 3.0 modem. This modem cannot be used for speeds above Internet 20.
Yes. Customers may cancel Juce any time. We do not require 30 days notice. We process cancellation requests on business days only. Disconnection requests will be processed and effective the next business day. Customers will receive pro-rated refund for remaining period.
Please note installation fees, transfer fees, modem and shipping fees are not refundable.
7 days a week.
Victoria (250) 508 2219
Vancouver (778) 819 1168
Mon-Fri 9am to 5pm
#320-620 View Street, Victoria, BC