100% Pure. Internet as it should be:

We accept all major credit cards Visa, Mastercard, and Amex, as well as Visa and Mastercard debit cards.

Monthly fees will be charged automatically to the card on your account. You will receive an email receipt with every transaction. You can update the card on your account and view the past transaction in your account portal.

For existing customers with good payment history, we also accept bill payment. Instead of automatic charges to credit cards, we can send you monthly invoices by email to be paid by bill payment.

Your plan's monthly cost is the posted price plus GST and PST. When you start with us, if you don't already have a compatible modem and router, you will need to purchase those.

For other incidental and one-time fees, please see our fee schedule below.

Fees Schedule

Most modems we offer are stand-alone (bridge-mode) modems without built-in WiFi. This is a deliberate choice because we are biased :) We believe a separate modem and WiFi router is a better setup compared to the combo. It is more reliable, easier to troubleshoot, provides better performance, and gives you the ultimate freedom if you are technically inclined and want to add things like NAS, smart home toys, etc.

If you are not into technology and just want something reliable and easy to use, no problem, get an AC or AX series router from TP-Link for example and plug it in. WiFi name and password are printed on a sticker on the router, so you don't need to do anything.

If you want to be like Ironman and have a super-connected home, no problem either. The stand-alone modem gives you a clean bridge-mode port, ready for a carrier-grade router and all your toys.

Super simple, call us or send an email to support@juce.ca from your account email with account details (service address, name on account), and confirm the date you want to cancel service. We can cancel service as early as the next business day.

JUCE has no long-term contracts or penalties for canceling. Our cancellation process is hassle-free and easy peasy.

2.4Ghz WiFi is long range, better at penetrating walls, but is slow. If you are in a multi-dwelling building with other people's WiFi around you, your speed can be slow and unreliable on this frequency due to interference and noise. Therefore, 5Ghz WiFi is the way to go in multi-unit buildings (apartments/condos).

5Ghz WiFi is short range, not good at penetrating walls, but fast. This frequency range isn't affected by interference from other people's WiFi. It is the best option in apartments and condos.

Usually less than a week from when you sign up online to service activation. Modem shipping typically only takes 1-3 business days from when you sign up, other parts of the service provisioning process take a bit longer. Overall, most new orders get completed within a week.

How it works